Mission Statement

 

S.C.I. provides reliable, state-of-the art technology solutions to its customers to protect and support their personal and business interests. Our business is built on trust and relationships forged through successful partnerships with our customers.

We strive to deliver excellent customer service and support designed for our customer’s individual needs. We provide reliable, cost-effective solutions to help our customers meet and exceed expectations.

Our goal is to provide our customers the best equipment, best methods and best services in a cost effective, courteous and detail-oriented manner.

Our Philosophy

Our business is built on trust, one customer at a time. Repeat business is one of our most valued assets. We know that each customer has unique needs and concerns. We strive to foster relationships that help build a unique understanding or your individual needs. Through these relationships, we seek to understand our customers’ goals and then integrate the right technology and approach to help deliver both a return on your investment and peace-of-mind knowing that your assets are fully protected.

Customer Business Needs

Our business demands solutions that offer a thoughtful, well-planned solution from a business partner that not only understands your business, but also understands your long-term goals. We do this by working with you to deliver solutions, products, and services that help ensure protection of your assets. Through initial contact to post-installation support, we offer thoughtful business security solutions customized to individual customer needs.

Product Integration and Customer Support

Our solutions are only as good as the technicians that install and service the products. With that in mind, we strive to deliver customer support second to none. Our technicians are trained on each product and service we provide to enable expeditious and expert customer service. Our technicians continuously train to offer the best service for our products. We offer both proprietary and equipment form leading security providers to enable customers to have the latitude to choose systems and services that meet both business and financial need. We think this also provides a business concept that makes the service interface simpler and more effective for your continued business needs.

Customer Responsiveness

We seek to differentiate ourselves from competitors in customer service and responsiveness. We believe our customers deserve peace-of-mind knowing that we pride ourselves on selling you only what you need to accomplish your specific short-term and long-term goals. We believe in doing it right the first time, checking and re-checking to make sure you are protected. We take pride in our relationships with our customers. We believe in prompt, courteous and upfront responses to better serve our customer needs. Above all else, honesty and mutual respect will always be paramount to our business to ensure our customers interests are always protected.